Customer Care

General Questions

For questions regarding our website, web orders, and website product: custserv@naturallystellar.com If your inquiry is about an order, please include the order number in your email. 

For press inquiries: candice@naturallystellar.com

For all other questions: custserv@naturallystellar.com

 

Returns & Exchanges

  • You can return items within 30 days after receipt, for a full refund, minus shipping costs, only if the item is misprinted/damaged/defective.
  • If you receive an item that is damaged, please contact customer service immediately.
  • Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. 
  • Customer is responsible for all re-shipping fees related to returns, due to incorrect shipping addresses.
  • We DO NOT issue refunds or exchanges for ANY products due to ordering the wrong size or buyers remorse. 
  • Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached.
  • Not placing merchandise back into original bag will delay processing of your return.
  • Your refund will be in the same form as the original purchase.
  • Shipping and handling charges are non-refundable.
  • All items marked 50% off to 70% off are FINAL SALE.
  • All items marked FINAL SALE cannot be exchanged or returned at any time.
  • We only accept returns that were purchased via this website. 

Mailing address for all returns is :  Fly Mama (Returns), 11025 Westlake Drive, Charlotte, NC 28273

 

Lost Packages

For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

 

Payments

Fly Mama accepts the following payment options: American Express, MasterCard, Visa, Discover, PayPal.